Subject: English Language Test - Rajit Shrivastava
From: Rajit Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:47:15 -0400

| | Foreign Language Screening Test

Name | Rajit Shrivastava    /  (+91) 9205299658    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi <customer name>,

Trust this finds you well

This is to inform you that your order was shipped on time. However, we got an update from courier company that the address provided by you is incorrect. We would request you to please contact courier company and confirm the address again

Please find below the details of courier company below:

<courier details>

Let me know in case of any queries

Regards,
Rajit Shrivastava|Customer Support Executive|,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello <customer name>,

Trust this finds you well

We apologize for the inconvenience caused. As per the company policy, I will discuss this issue with my feedback team. A member of our feedback team will conduct a full inspection of your TV Cabinet. If required, the TV Cabinet will be replaced with a new unit.

I request you to provide a suitable date and time for conduction of the inspection

Thank you for your patience

Let me know in case of any queries

Regards,
Rajit Shrivastava |Client Support Executive|,
Homebox

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