Subject: Arabic Language Test - Gabriel Gabriel
From: Gabriel Gabriel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 13:51:44 -0400

| | Foreign Language Screening Test

Name | Gabriel Gabriel    /  (0091) 9205055280    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Regarding your last order, the address you provided is wrong.
Please provide us with your correct address, and we will reschedule your order accordingly.

Thanks for contacting us.

The Customer Service Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Thank you for reaching us up!
Regarding your complaint, we need first to know if these scratches were there on the TV cabinet when you opened the package, or after the TV cabinet was installed by our team. So that we can solve your problem accordingly.

Our Regards.
Homebox Team

| |