Subject: Arabic Language Test - ESAM SAEED ADAM GAVIL
From: ESAM SAEED ADAM GAVIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 05:53:57 -0400

| | Foreign Language Screening Test

Name | ESAM SAEED ADAM GAVIL     /  (121002) 8341730829    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are from customer care services , firstly on behave of our team members we are apologising for inconvenience that made you unable to receive your exact order ( hand bag ) to your respective place as per expected time , and this maybe due to misplaced from our shipment team or the the courier that might picked up  the wrong item accordingly  .
Therefore We will be looking forward to resolving this small issue and revert back to you very soon .

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We got to see your compliant lately regarding the commodity ( TV CABINET) that you have purchased from our store recently, and we have noticed that you are getting some scratches shouldn’t be there on your new item , so we apologies for such unexpected matter that haven’t been observed by our teams members  .
So we will be replacing your TV cabinet with new one because what we care or our company motto is to reach the customer satisfaction as well as  expectations for our product so far , Moreover our team will reach you out to replace and install the new one hopefully.

With regards.

| |