Subject: English Language Test - Md Sakib
From: Md Sakib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 14:25:31 -0400

Foreign Language
Screening Test

Name

Md Sakib
/  (91) 9599440276    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi Mr. Ram,

We are pleased to hear from you and will love to help you out.

As per detailed checking with our courier partner it was found that the address
provided by you, had some wrong inputs because of which we are unable to deliver
you this order.

Kindly send us your full address, in reply of this email, with correct inputs so
that we can deliver your product at your doorstep.

Warm Regards,

Md. Sakib

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We have looked into your matter and checked with our team.

Apologies for the inconveniences caused to you.

We will move forward to replace this cabinet with new one in next 7 business
working days.

For any other information you can send us a reply on this email.

Regards,

Md. Sakib