Subject: English Language Test - Shruti Chandravanshi
From: Shruti Chandravanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:49:40 -0400

Foreign Language
Screening Test

Name

Shruti
Chandravanshi    /  (91) 7667282443
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi,

Thanks so much for reaching out about the order no 11234567 .we are sorry for
delay delivery

I would like to inform that there was failed delivery attempt due to incorrect
shipping address.we had mailed you twice to verify the shipping address,do
kindly verify correct shipping address .

Thanks

S.shree

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,Abdul

Thanks so much for reaching out about order no 1000355.I am sorry the product
hasn't worked for you.

After looking into the issue, I’m pleased to be able to offer you the
following options:

[Option #1refund

[Option #replacement

I’ll take your lead on how to proceed from here, but I hope one of these
solutions will help make up for the challenges you’ve experienced.

Sincerely,

S.shree