Subject: English Language Test - Shravani Deshpande
From: Shravani Deshpande <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 10:15:20 -0400

Foreign Language
Screening Test

Name

Shravani
Deshpande     /  (91) 9359829343
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello, I am
your customer service executive we are really sorry for the delay in the product
our delivery person tried to reach but the address was a bit wrong so the parcel
couldn't reach please can you the send the address to this email ID so that I
can reschedule your parcel which  I will make sure will reach as soon as
possible.

Thank you

Customer support.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello,
this is customer support executive, we are really sorry for disruption occurred
this happened because the tv unit which you had ordered has travelled from our
headquarters may be in that disruption had occurred so sorry for this I will
make sure that new tv unit will reach you soon

Thank you

Customer support