Subject: English Language Test - Priya Agarwal
From: Priya Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 05:07:42 -0400

| | Foreign Language Screening Test

Name | Priya Agarwal    /  (91) 8109182213    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Thanks for shopping with us.
As you have encountered the query for the status of your order. We got a mail form the courier person that there is some error with the given address.
We would like you to check the given address again so that the delivery process can be done smoothly.
Thank you for your patience and support.

Happy shopping!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for make a order with us. You are our valuable customer.
As you are having some problem with the Cabinet, so we will suggest you to send us some picture of the same so that we can send it forward to the concern department for the smooth process.

After sending we'll send you the confirmation mail.
Sorry for the inconveniences that you have faced.
We'll try our best to resolve you problem as soon as possible.

Good day!

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