Subject: English Language Test - Ratika Sharda
From: Ratika Sharda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 04:56:21 -0400

| | Foreign Language Screening Test

Name | Ratika Sharda    /  (91) 9719344191    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Greetings!

I hope you are doing well.

Thanks for choosing xyz.

We are happy to inform you that your product has been shipped from our end and you shall be receiving the product in the next 2-3 working days.
Kindly confirm us your address again as courier partner was facing difficulty to reached to your place.
The shipping details are as follows:
Dispatch Partner- Blue dart
AWB Number-4252536637

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

We have noted your complaint and escalated it to our priority department.We will be emailing you the next course of steps shortly.

Thank you for your patience, Stay Safe.

Team Homebox

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