Subject: English Language Test - Mohmed Nasar
From: Mohmed Nasar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 03:29:29 -0400

| | Foreign Language Screening Test

Name | Mohmed Nasar    /  (91) 9941653206    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,
I'm sorry to hear you are having this problem.
We will investigate this issue immediately and get back to you directly as soon as possible. and we apologise for the inconvenience you have been caused.

Regards,
Mohmed Nasar
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We were sorry to hear about the problem you experienced with our product. Your satisfaction is extremely important to us. We will replace the defective product with new ones if the same product is available with us. Otherwise, we will refund your amount within 14 days from the date of purchase.
Regards,
Mohmed Nasar

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