Subject: Arabic Language Test - Mohmed Nasar
From: Mohmed Nasar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 21:16:05 -0400

Foreign Language
Screening Test

Name

Mohmed
Nasar    /  (91) 9941653206
/ [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi Dear,

I&#039;m sorry to hear that you&#039;re having this problem. We will
investigate this issue immediately and get back to you directly.

Regards,

Mohmed Nasar

Customer service executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

We were sorry to hear about the problem you experienced with our product. Your
satisfaction is extremely important to us. We will replace the defective product
with new one&#039;s if the same product is available. Otherwise, we will
refund your amount according to our company policy.

Regards,

Mohmed Nasar

Customer service executive