Subject: Arabic Language Test - Mahfoudh Alshetwi
From: Mahfoudh Alshetwi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 14:14:49 -0400

Foreign Language
Screening Test

Name

Mahfoudh
Alshetwi    /  (0091) 7428022214
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

We are happy that you have contact us and give us the opportunity to serve you.

We really apologize for the  problem you faced.

Regarding your order it was shipped  on this date(......)from our babyshop.

We try to reach your address but the given address was incorrect please give us
your correct address so that we can deliver your order

My greetings,

Customers service.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer,

We are happy that you have contact us and give us the opportunity to serve you.

We really apologize for the  problem you faced.

Please provide us with a picture of the damaged product in order to be sent to
the concerned team in order to arrange a date to receive the product and return
it to the store and then give you an alternative product or return the amount to
you.

It was my pleasure to serve you.

My greetings,

customers service.