Subject: English Language Test - Meenu Katiyar
From: Meenu Katiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 12:56:35 -0400

| | Foreign Language Screening Test

Name | Meenu Katiyar    /  (91) 7388021883    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us.
We came to know you have not recived your order till date. We are very sorry for this inconvenice.
We are pleased to inform you your order was shipped by us and handed over to courier company sameday when order was placed.
Through your tracking id we want to update you there was wrong updation of address.
Our courier company tried to deliver the order on time but your address as per the courier was wrong, we request you to provide correct address for delivery of order on time .
In case of query requires further information and takes time , will keep you inform on the time required for resolution.

Regards,

Meenu Katiyar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer ,
We value your realtionship .
Thank you for writing to us. We are very sorry for this inconvenience.
This id reference to your complain regarding returned and replaced TV cabinet unit with new unit or return money.
However , you have notice many scratches on Tv cabinet installed by our team.
On basis your compain we raised this dispute for further investigation we have requested CCTV footage of packing area.
We will replace your TV cabinet unit with new one  if it's company mistake.
We will update you as soon as possible further.

Regards

Meenu Katiyar

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