Subject: English Language Test - Deepshikha Tiwari
From: Deepshikha Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 12:23:37 -0400

| | Foreign Language Screening Test

Name | Deepshikha Tiwari    /  (208001) 8840930784    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi!

We just received your inquiry. We’ll get back to you about your order as soon as possible. As per your records, you're delivery address was wrong as for this please share the correct address to support your parcel. We are sharing our corresponding email address please visit and share the correct address.for more details contact with our customer support services.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

We just received your inquiry. We’ll get back to you about your order as soon as possible.
we have great refund policies encourage customers to commit to a purchase and allow them to shop without fear of consequence.and we are sorry for bad experience

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