Subject: English Language Test - Devesh Kumar
From: Devesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 10:36:33 -0400

Foreign Language
Screening Test

Name

Devesh
Kumar    /  (+91) 8527020522    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir.

Sorry for the inconvenience. As we got the update from our backend team your
order will shipped to your address but delivery rider give the update to his
courier company your address was wrong so kindly share your correct address to
the courier company they will provide you your handbeg ASAP.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hi sir.

Sorry for the inconvenience. We will get back to you after once i have
conversation with our installation team.