Subject: English Language Test - Apoorva Arora
From: Apoorva Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 07:17:59 -0400

Foreign Language
Screening Test

Name

Apoorva
Arora    /  (301001) 7297839948
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Greetings from babyshop.com

Thank you for sharing your concern with us.We are very sorry for the
inconvenience cause to you.We understand your concern regarding the status of
your hand bag delivery. As we can check our courier person visited at your
location 2 times but he is not able to find your location and he also tried to
call you but your no.is switched off.We request you to please confirm or share
your address details again so we can deliver your product at your location.

In case you need any further assistance or clarification,feel free to revert as
back.We will happy to help!

Thank you

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Greetings from Amazon!

Thank you for writing us. We understand your concern regarding the defective tv
cabinet. We are very sorry for the inconvenience cause to you. This does not
represent the way we serve our users. We request you to please share some photos
of tv cabinet so we can forward your concern to our team and provide you the
possible resolution of this problem.

Again we are very sorry for the inconvenience cause.

In case you need any further assistance or clarification, Please feel free to
revert us. We will happy to help!

Thanks you,

Amazon Support Team