Subject: English Language Test - Muftada Faez
From: Muftada Faez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 06:00:42 -0400

| | Foreign Language Screening Test

Name | Muftada Faez    /  (0091) 8446395590    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Thank you for shopping from our online BABYSHOP store
We have recived your order request and the order has been sent, but unfortunately the address given by you was incorrect and because of this issue we couldn't complete the delivery.
Kindly confirm your address you have given while placing the order.
Thank you for shopping from our store, we are happy to serve you.
Store BABYSHOP

For more details please visit our website on babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Thank you for shopping from HOMEBOX team.
We're sorry to know about the issue, we have always made sure to install the furniture in the best way to make our customers happy, we will try to fix the issue by making sure what we can do by talking to the manigment

Thank you for shopping from HOMEBOX team we are happy to serve you.

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