Subject: English Language Test - Damini Prajapati
From: Damini Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 02:35:39 -0400

| | Foreign Language Screening Test

Name | Damini Prajapati    /  (110092) 8287236687    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr ABC,

Subject : Order shipped on wrong Address

Frist of all, please accept my sincerest apologies for the delivery of incorrect shipment to wrong address. We started a formal inquiry in this regard and discover
that the error happened at one of our fulfilment centre and the wrong order was recorded in your name.

Thank you for your consideration.

Your sincerely

Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, Abdul

Subject : Apologize for defective product

We regret to you on delivery of a defective product. You ordered new TV Cabinet on portal
but it&#039;s been defective due to quality analysis issue. However, we offer you to change the product with new TV Cabinet or else can provide refund if you want.

We are so sorry for it and we assure you the best service in the future.

Feel free to write back us.

Thanks.

Homebox team

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