Subject: English Language Test - Saurabh Agarwal
From: Saurabh Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 15:26:42 -0400

| | Foreign Language Screening Test

Name | Saurabh Agarwal    /  (91) 8920818687    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Thank you for contacting abc support.

I understand that you have not received your order which you have booked from our website on 22/04/2021.

I have checked the details and as per the update, your package was shipped from our store and handed over to the Fedex courier service on 22/04/2021 under tracking number xxxxxxxxxxxxx.

Courier company tried delivering the package but you are not reachable to the provided address.

The address provided is:
xx
xxxxxx
xxxxxx.

I request you to kindly provide us the complete address along with the pincode by replying to this email and we will try our best to redeliver the product as soon as we have the correct address.

Thank you for your understanding.

Regards,
Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thank you for contacting abc support.

I have checked the details and I can see that you have purchased "Article TV Cabinet" on 25/04/2021 from our website and its been successfully installed in the provided address on 05/05/2021.

I understand that the product you have received have scratches on it and I apologize for the same.

We, "our brand name" never let down our customers & in such rare scenarios we always try to resolve the issues as soon as possible.

I request you to kindly reply to the same email with the photos of the TV cabinet from all sides. Please make sure to have atleast 6 photos of the cabinet from all sides and the scratches on it are visible in it. You can also attach the photos on this "link, so we can process your request further.

Thank you for having patience with the same.

Regards,
Customer Support

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