Subject: English Language Test - Parul Verma
From: Parul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 11:10:48 -0400

| | Foreign Language Screening Test

Name | Parul Verma    /  (011) 7834892385    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening sir
We are failed to deliver your products because your delivery address is wrong so kindly confirm your accurate information for delivery
Kindly reply us as soon as possible for you
Thank you
Best regards
Parul verma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening sir
Sorry for that trouble we will replace you TV item within 4 working days and we will also not charge any extra amout from your side even we will give me reinstalled facility completely free of cost.
Kindly wait only 4 working days
Thank you
Best regards
Parul verma

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