Subject: English Language Test - Sukeerti Shrivastava
From: Sukeerti Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 08:30:28 -0400

| | Foreign Language Screening Test

Name | Sukeerti Shrivastava     /  (91) 9654509869    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

Greetings  for the day!!

Please share your Order no.and confirm your address for dispatch.we assure you to deliver the same within 3 days.

Thanks and Regards-
×××
Customer support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Greeting of the day!!

Firstly i apologize the inconvenience  cause to u..Please share the purchase  bill with us and one of our representatives will visit your address and check the cabinet and also  do arrangement  for exchanging the TV or refund of money as per the policy...
Thank and regards
×××
Customer support

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