Subject: English Language Test - Atikur Rahman
From: Atikur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 07:42:13 -0400

| | Foreign Language Screening Test

Name | Atikur Rahman    /  (+91) 8800522865    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I would like to inform you that the our courier boy is already reached at your place. He is also trying to contact you but your contact details which is given with us that is incorrect. Kindly provide us correct details so that our courier boy can reach you easily.

Thank you for your patience.

Thanks & Regards
Atikur Rahman
Customer care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I am very sorry to hear this and I apologize for the inconvenience. But now I assure you that this will not be happen in future again. I would like to request you to please visit our website and choose your options for return or exchange. As per your request our courier boy will reach at your door step to take the items and then will do our process accordingly.

Thank you for shopping with us.

Thanks & Regards
Atikur Rahman
Customer Service Executive

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