Subject: English Language Test - Udit Sharma
From: Udit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 06:43:35 -0400

| | Foreign Language Screening Test

Name | Udit Sharma    /  (+91) 7838538805    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Thank you for contacting LiveSalesman.

Apologise for tye inconvienience you faced.

As per your order , we tried to contact our delivery partner and the delivery partner tried to deliver the product but the billing address updated on the order ID is wrongly updated.

Your order is returned back to the delivery partner hub.

Kindly provide us the updated delivery address so that we can request our delivery partner to deliver your product.

Kindly feel free to contact us anytime for further enquiry.

Thanks & Best Regards
Jeromy

Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting LiveSalesman.

We are really sorry for the inconvienience you faced.

As your cabinet has too many scratches, We would kindly request you to please share the pictures of the cabinet so that we can share the pictures to our relevant department.

Our concerned department will look into it and they will provide you the best possible resolution.

Pleaae feel free to contact us for any further query.

Thanks & Best Regards
Jeromy

Customer Service

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