Subject: English Language Test - Divya Shree Srivastava
From: Divya Shree Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 03:58:25 -0400

| | Foreign Language Screening Test

Name | Divya Shree Srivastava    /  (+91) 9953142551    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ms. XYZ,

Greetings from Babyshop.com!

Hope you are doing well. As I can able to check your order, Handbag, is in ready to deliver status but our courier partner are unable to find your address. So request you to kindly re-confirm your address with us and send us your updated address for smooth delivery.

Apologies for inconvenience caused.

Regards
Divya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings from Homebox!

Thanks for writing your concern to us. As we can see that you are facing quality issue with TV Cabinet, so for your best assistance we request you to kindly share some pictures of the damaged product with us. We will check and update you what best possible we can able to serve you.

Apologies for inconvenience caused.

Regards
Divya

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