Subject: English Language Test - Kishan Singh
From: Kishan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 02:43:05 -0400

| | Foreign Language Screening Test

Name | Kishan Singh    /  (91) 8429511438    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
The order is delivered on the wrong place as you have given the wrong details of address .We are requesting you to send the new correct address so that we deliver it to you on time.This may take upto 6 days abd before that.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,
As we have received your complaints regarding scratches on TV cabinet .
We have accepted the return request sir our agent will reach out and replace the tv cabinet with the new one as soon as possible.

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