Subject: English Language Test - Tanya Singh
From: Tanya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 02:23:35 -0400

Foreign Language
Screening Test

Name

Tanya Singh
/  (+91) 8920457488    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi abc ,

We are extremely sorry for the inconvenience. According to our tracker the order
has been successfully hand over to the courier and the courier was not delivered
as it shows wrong address.

Kindly provide us the new address so that we can deliver your package safely.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Sorry for the inconvenience you faced. As you have mentioned in your complaint
email that there are some scratches on cabinet. I’ll forward your complaint to
the company so that they can resolve it as soon as possible.

Thanks for your cooperation.