Subject: English Language Test - Dhruv Dwivedi
From: Dhruv Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 02:06:36 -0400

| | Foreign Language Screening Test

Name | Dhruv Dwivedi    /  (0141) 9588099016    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I request you to please confirm the address, so that your courier will get delivered easily, as I can check that your parcel is ready in warehouse, please do not worry, you will receive your courier by tomorrow.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I am really sorry for the inconvenience cause to you, as I can check that your have a 7 day return policy so according to this, we are unable to return or replaced the product which you used, but still we can raise a complain against the issue you are facing, once we get the approval from our dedicated team, we will get in touch with you, I request you to please wait by 24-48 hours for the reply.

| |