Subject: English Language Test - Rahul Rajput
From: Rahul Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 01:25:02 -0400

Foreign Language
Screening Test

Name

Rahul
Rajput    /  (91) 9871650160    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Mr. XXX,

On behalf of babyshop.com, I want to extend my sincere apologies for the
inconvenience that you have experienced with respect to delay in delivery of a
hand bag that you ordered 14 days earlier.

I have conducted a quick investigation to find out the reason that lead to the
error and understood that the courier tried to deliver the order, but your
address for shipping provided to us was wrong and the courier was unable to
deliver.

You can update your right address on our website or you can click on the link
provided below to update the exact address.

We deeply value your relationship with babyshop.com and are committed to
providing high-level services to you simply because or customers deserve
best.

If you have any further question or comments regarding this matter, please feel
free to discuss it with us thor phone 1-800-******* or mal us at
[email-masked]

Always at your Service

Rahul Rajput

Customer Service Associate

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Mr.
Abdul

I do hereby confirm the reception of your complaint regarding damaged TV Cabinet
we shipped to you recently. Please accept my apologies for the incident.

I was displeased to learn that the Tv Cabinet arrived damaged at your home, as
per your request, a new shipment of TV Cabinet left our warehouse this morning
and schedule to deliver to you in 2-3 working days. Please return over the
defective goods to our delivery agent at next delivery.

I am sorry that this occurred and appreciates your continued patronage, As a
thanks for being one of our loyalist clients. I want to offer you a special
discount coupon which can be used to shop on our website within 30 days.

Should you have any questions, please do no hesitate to contacts us.

Kind regards,

Rahul Rajput

Homebox Team