Subject: English Language Test - Srijan Srivastava
From: Srijan Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 01:10:51 -0400

| | Foreign Language Screening Test

Name | Srijan Srivastava    /  (841) 8808652    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

We have checked with our courier partner and found that they have tried to deliver your product at your address however they were unable to deliver the same because the adress you have updated for the delivery is wrong or may b incorrect.
Further, we request you to check and update your adress correctly so that the order can be re-dispatched and will be delivered on your correct address. Regret any inconvenience caused. Regards, Team XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We sincerely regret the inconvenience caused. We request you to keep all the invoices with you and our team will send a visit at your place to check and if the product is damaged, we will provide you the replacement or the refund which will be possible as per the terms and conditions of the seller.

Please be informed, that it's totally depends on seller weather he will provide refund or the replacement for the product.
Rest be assured, we will try our best to provide you resolution ASAP. Regards, Team XYZ

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