Subject: English Language Test - Ashish Rathi
From: Ashish Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 18:09:57 -0400

| | Foreign Language Screening Test

Name | Ashish Rathi    /  (+91) 9810363475    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Thanks for contacting us. First of all, sorry for the inconvenience caused to you.

As I can check in my system, the order was shipped by us and handed over to the courier company on the same day when the order was placed by you. The courier had tried to deliver the order to your address but unfortunately, your address was incorrect and the courier executive couldn't deliver the order.

I can completely understand your concern and moreover, we have tried to contact you on your phone but we received no response from your end.

Could you please share us with your correct and complete address so that we would be able to send the order to you as soon as possible? Or you can contact me at +919810363475

Looking forward to hearing from you soon. Please let us know if we can assist you with anything else.

Have a great day ahead!

Regards,
Ashish Rathi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for writing in and we apologize for the inconvenience caused to you.

We completely understand your concern and we are happy to inform you that we will replace the cabinet with a new one. I have informed the operations team and they will contact you soon. Most probably, you will receive the new TV cabinet by tomorrow morning or by the end of the day.

Once again, we apologize for the inconvenience caused to you.

We are HAPPY to help you :)

Please let us know if we can assist you with anything else.

Thank you and Have a nice evening.

Ashish Rathi

| |