Subject: English Language Test - Ankur Gupta
From: Ankur Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 16:52:26 -0400

| | Foreign Language Screening Test

Name | Ankur Gupta    /  (91) 8909032708    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

As I have checked sir/ma'am your order delivery failed due to wrong shipment address.
Could please help me with correct address where we will deliver your precious order?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am really sorry you face this such issue from our side. Do not worry I will help you out in this problem.
I am raising a request for us team, we will check and provide you better from our side best possible way.

Regards
Ankur
Homebox service desk.

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