Subject: English Language Test - Kapil Kumar
From: Kapil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 16:20:01 -0400

| | Foreign Language Screening Test

Name | Kapil Kumar     /  (91) 9625585022    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr X,

This is to inform you we have tried to place your order. But due to wrong address our courier team was not able to deliver that, so kindly provide us your proper address with the landmark, house number, street Number ,City, state.

Thank you,

Regards,
Kapil Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for writing us, Will glad to assist you.
I sincerely apologize for the inconvenience cost to you.
Just share us the  photo of the scratches on the cabinet so that we can proceed further. To replace your order.

Thank you,

Regards,
Kapil Kumar

| |