Subject: English Language Test - Priyank Trivedi
From: Priyank Trivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 14:45:46 -0400

Foreign Language
Screening Test

Name

Priyank
Trivedi    /  (91) 9696606205    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I am so sorry for the inconveniences, surely I will help you
out. You have ordered the hand bag before 14 days ago. We have shipped your hand
bag to DTDC courier company. I had a words with courier company they told me
that delivery boy tried to deliver the purchase on same address that you have
provided to us, but that was wrong. So kindly confirm your address one more
time. I will replace your order.

Thanks & Regards

Priyank trivedi

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I am so
sorry for the inconveniences that you are facing, surely I will help you out. I
can see you have purchased a TV cabinet from our company. If you are saying that
TV has too many scratches, then I will send my team again and they will look
into it. If it is in good condition that will be okay. If there are scratches
then it will replace.

Thanks & Regards

Priyank trivedi