Subject: English Language Test - Prashant Rawat
From: Prashant Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 12:36:20 -0400

| | Foreign Language Screening Test

Name | Prashant Rawat    /  (91) 7065281639    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

The courier service tried to deliver the order on the same day when it was ordered but could not reach at the provided address. Hence the order had been cancelled from the logistics end.

We request you to kindly recheck the address and replace the order.

Thank you

Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

We are sorry for the problem that you are facing. The complainant has been raised regarding the scratches on the cabinet. The team will contact you within 24-48 hours and provide you with the best possible solution.

Thank you for your patience.

Customer service representative

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