Subject: English Language Test - Virender Kumar
From: Virender Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 12:01:05 -0400

| | Foreign Language Screening Test

Name | Virender Kumar    /  (+91) 8800783026    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Greetings from ABC Company!

We already received you order details on dd mm yyyy date. however, We have noticed that the provided address incorrect, due to that the order is not delivered yet.

Can you please provided us the another address or the correct one to ship the package as soon as possible.

Thank you
Regards,
Virender Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Greetings!

We really apologise for the inconvenience!

In order to proceed further with you request. We require some basic information which mention below.

Model No -
Date of purchase-
Bill -

Would request you to provide us the mention details to assist you.

Looking forward for your response.

Thank you
Regards,
Virender Kumar

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