Subject: English Language Test - Shefi Shajahan
From: Shefi Shajahan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 12:00:35 -0400

| | Foreign Language Screening Test

Name | Shefi Shajahan     /  (91) 8590155834    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir

Apologise for the delay; Kindly share the reference code with us. We will cross check with our delivery partner and contact you back. Thank you for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir

Please share your bill detail; We will forward this to our technical team. They will contact you and replace the product if necessary.

Thank you

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