Subject: English Language Test - Rahul Rawat
From: Rahul Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:18:56 -0400

| | Foreign Language Screening Test

Name | Rahul Rawat    /  (91) 9971097400    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

Thank you for raising your concern.

As per the records it seems that the address was incorrect that is the reason the product was not delivered to your destination.

I can also check and see that the currier guy also tried to contact you but the number which is registered in our records was out of reach.

In order deliver the product at your place, we would like to confirm your

communication address once again.

Please provide the proper communication address with below details.

House Number
Street Number
Land Mark
Area Pincode
alternate phone number

Best Regards,
Customer Service Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Valued Customer,

Thank you for raising your concern.

We apologies for the inconvenience caused to you. In order to assist you in a best way, we would need the below details.

1. clear images of the scratch with tv cabinet.
2. scanned copy of the order receipt.
3. Name of the executive who installed tv cabinet at your house.

Best Regards,
Customer Service Team

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