Subject: English Language Test - R J
From: R J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:12:22 -0400

| | Foreign Language Screening Test

Name | R J    /  (0) 9315845522    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

We value your time and inform you that as the courier person couldn't trace your address,the order placed by you a couple of days back has been returned to us.
Please send us your address and contact details again to deliver it at your doorstep.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thanks for writing to us.
The product is under 6 months warranty for any technical default,but for material default you could have pls checked it before installation.
Hope to serve you best in future.
Regards

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