Subject: English Language Test - Diptanshu Singh
From: Diptanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:05:14 -0400

Foreign Language
Screening Test

Name

Diptanshu
Singh    /  (91) 9380843918    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear XXXXX,

Greeting of the day!

Sorry for the delay in delivery of you product. We have dispatched the hand bag
on the same day. Our courier boy tried to locate the address mentioned on the
bill but unfortunately, he was unable to deliver at mentioned address.

Could you please provide us your correct address so that we can deliver the hand
bag at the earliest.

Best Regards,

Diptanshu

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Greeting from the homebox team!

We let you know that our technical person has installed the new cabinet with
serial no. xxxxxx. Cabinet was unpacked at your house to install TV with
supporting structure. After installation, our technical person ask you to check
the installation and fitting.

However, we are sorry for the inconvenience caused to you.

Regards,

Diptanshu