Subject: English Language Test - Vipin Bhardwaj
From: Vipin Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:52:41 -0400

| | Foreign Language Screening Test

Name | Vipin Bhardwaj     /  (201001) 9015464706    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | i am very sorry for inconvenience cause to you, I just have a word with the courier company by mistakely your order is not delivered till now due to wrong address update from a courier company. I recently update the address from my end and your order will be  Delivere within 24 hour's and i will sure to you it will not be happen again in future.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I'm very sorry to inconvenience cause to you as you received scratch stand. I would like to inform you that scratch or dented tv stand can't be repaired but only be replaced  i will request to you pls coordinate with the service center it can also be arranged via your service replacement, physical damage part will in incure labour and part coast as per company warranty policy. Recommend you get repair estimate coast before you processed with the replacement.

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