Subject: English Language Test - Varun Sharma
From: Varun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:36:36 -0400

Foreign Language
Screening Test

Name

Varun
Sharma    /  (91) 9896101075    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir/Mam,

Thank you for contacting us for your order no .... we are sorry to inform you
that our delivery partner is not able to deliver the product in the given
address as this address is not available or our delivery partner is not able to
locate

We are requesting you to share the correct address with particular location. So
that delivery partner will deliver the product

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul

We are apologising for the mistake happen from our team side. We are requesting
you to send the images of the damage cabinet.

So we are able to replace your damage cabinet with the new one