Subject: English Language Test - Amaan Khan
From: Amaan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:35:57 -0400

| | Foreign Language Screening Test

Name | Amaan Khan    /  (91) 8851873779    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I’m sorry to learn that you haven’t received your order yet. As checked, the order was handed over to courier company on the same day of order placement however, it couldn’t be delivered due to incorrect address.
Please share the correct address so I may forward it to the courier company and get your order delivered soon.

Thank you for your time!

Regards,
Amaan Khan
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I’m sorry to know that your experience wasn’t as good as we wanted it to be. Delivering top quality products is our top priority and I regret that it wasn’t clearly demonstrated to you.
Please visit www.homebox.in/return/refund to initiate a return or a refund.

I assure you that this will be communicated internally and necessary measures will be taken to avoid this situation in the future.

Do let me know if you have any more concerns or questions.

Best Regards,
Amaan Khan
Customer Service Representative

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