Subject: English Language Test - Ashish Tyagi
From: Ashish Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:33:47 -0400

| | Foreign Language Screening Test

Name | Ashish Tyagi    /  (+91) 9643633061    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

As customer service representative.

Hello sir I received you camplaint/enquiry about your hand bag.

You order dispatched from campany but Dua to wrong address we are unable to delivery you order I request to you that please reverify address and contact to courier delivery man

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
I received you enquiry/camplaint regard replace tv  you not need to worry because you order under campany policy.

I request to you that please fill form and we will be return or exchange with new unit

Thank you,
I am from ABC campany customer service

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