Subject: English Language Test - Sunnu Kumar
From: Sunnu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:33:18 -0400

| | Foreign Language Screening Test

Name | Sunnu Kumar    /  (121013) 9205513641    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I would like to apologise for that inconvenience due to a minor issue your order couldn’t deliver .the reasons is which address you updated while placing your order as per our courrier boy  that was not relevant .that’s why he wasn’t able to deliver your order so i request you to update your accurate address and make sure before placing once.and i assure you very soon your order will be delivered.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sorry for inconvenience definitely we will help you. I added your complaint our technician will visit in further 6 working days and your tv cabinet will be replaced with new cabinet

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