Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:00:26 -0400

Foreign Language
Screening Test

Name

Deepak
Kumar    /  (011) 9891252212    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi

Warm greetings from Babyshop.com

We regret the inconvenience caused and apologize for the same.

With regards to your above email,  we would like to inform you that we are
coordinating with our courier team and requesting them to prioritise the
delivery of your order.

Kindly allow us some time for the same,  we will update you once we receive any
further information from them.

Requesting you to please share us your alternate mobile number to enable us to
fast track the delivery of your order.

In case you have any other query,  you can revert back to us on the same mail
trail.

Your friends

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi

Warm greetings from Babyshop.com

Thank you for reaching out to us.

With regards to your above email,  we would like to inform you that at the time
of installing  the TV cabinet,  you should check the product thoroughly and
then allow them to install.

As per our records the product was intact and nicely packed at the time of
dispatching.

Request you to kindly allow us sometime as we are investigating the case with
the relevant team.

We will get back to you once we receives any update from them.

In case you have any other query,  you can revert back to us on the same mail
trail.

Your friend

Team Babyshop