Subject: English Language Test - ABHISHEK SINGH
From: ABHISHEK SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:52:18 -0400

| | Foreign Language Screening Test

Name | ABHISHEK SINGH    /  (250001) 8445027631    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Hope you are doing well!

Thank you for pointing out this problem to us in regards to not delivering of courier. I understand this must be bothering you.

I will get in touch with our courier team and will get back to you with in thirty minutes.

Please let me know if you have any other questions, feel free to reply to this email.

Stay Healthy, Stay Safe!!

Regards,
Abhishek Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you are doing well and safe in this current pandemic situation. First of all we would like to say sincere apologies for the inconvenience caused, we'll surely help out you.

We have conveyed the issue to the respective teams, they'll get back to you in regards of this.

Thank you for contacting with us.

Regards,
Homebox Team

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