Subject: English Language Test - Gurdeep Singh
From: Gurdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:50:34 -0400

| | Foreign Language Screening Test

Name | Gurdeep Singh    /  (91) 8826253468    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We hope you are safe and healthy in the situation of pandemic.

Based on your query this electronic mail is regarding the delivery of the last ordered product from our website and we regret we are unable to fulfil your expectations of your order and after the complete investigation from our side, we found that the address you have mentioned in our website is incorrect as our delivery partner tried to deliver the same to your address but could not be able to find so we request you to kindly correct the address details in our website under customer information column and once it is updated we will notify you after processing the delivery again.

Be safe and stay healthy.

Thanks,

xyz customer service representative

Www.Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are sorry that we are unable to fulfill your expectations from our end.

We have addressed your concern you mentioned in the previous electronic mail and we have escalated this issue to our technical department and they are reviewing this matter and soon you will receive an update regarding this escalation and we will also update you via short message service to your registered contact number.

Don't need to worry and we promise that your shopping experience from us would be great.

Keep shopping and be safe..!!

Thanks and regards,

Xyz customer service representative

www.homeboxshopping.com

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