Subject: English Language Test - Mubashir Khan
From: Mubashir Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:41:11 -0400

| | Foreign Language Screening Test

Name | Mubashir Khan    /  (+91) 7291871823    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Hope you are doing well!

Sincere apologies for the inconvenience caused to you.

We would like to inform you that we have dispatched the order on the 20th of April 2021.

However, the shipment couldn't get delivered due to an incorrect address and we have received the return from the courier team.

We request you to kindly share the correct address so that we can re-dispatch the order and will try our best to deliver the shipment to your address.

Sincere apologies once again for the inconvenience caused to you.

Thank you for placing the order with us.

Please do let us know for any further assistance.

Thanks & Regards
Team Babyshop.com
9999988888

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We are really sorry to hear that your experience with our company has not met your expectations.

We understand your concern and would like to inform you that we have escalated the concern to the complaint department.

Also, I have raised the request for the installation of the new TV Cabinet.

The team will visit your address tomorrow between 8 am to 10 am and they will remove the Cabinet and reinstall the new one.

I request you to kindly check the request number and contact details of the installation team mentioned below:

Request No:- TVC22521234
Contact number:- 9999988888
Name:- Mubashir Khan

My deepest apologies for any inconvenience we have caused you.

Thanks & regards
Team Homebox
9999911111

| |