Subject: English Language Test - Pankaj Vaxhish
From: Pankaj Vaxhish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:36:34 -0400

| | Foreign Language Screening Test

Name | Pankaj Vaxhish    /  (201301) 9560208644    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank for reaching out. Satisfying our customer is very important for us, However, regarding your order, our delivery boy, reached out to the address provided by you, but found the address was wrong, Nevertheless, my team and I will do everything we can to get your order delivered as soon as possible, In order to assist you better, I need some information from you, kindly share the exact address again including the house number  and the landmark so that our delivery partner easily identify the address and delivery your order. if you have any more question or come across any other issue, let me know, I will be happy to help.
Have a great day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am sorry for the trouble you have been having with the T.V Cabinet. My team and I will do our best to resolve the issue which you are facing, meanwhile, we request to please take a picture of the T.V cabinet and share with us, so that I may share the same to the concerned team, please don't worry, they will surely take the matter seriously and provide you the solution accordingly.
I apologize for any inconvenience.
Babyshop.com

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