Subject: English Language Test - Suraj Singh
From: Suraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:07:10 -0400

| | Foreign Language Screening Test

Name | Suraj Singh    /  (201301) 8851547283    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: CST
Subject- order status

Dear CST,

I would like to inform you My team was trying to deliver your product but mentioned address was wrong so I have requested you please update the correct address so my courier team will deliver your item as soon as possible.

Assuring you of our best service always.

Appreciate your patience.

Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul
SUBJECT - cabinet scratches

Dear Abdul,

Please accept our sincere apology for the inconvenience caused to you.

I have requested you if possible please share the picture of the cabinet where scratches so my team will easily validate this and resolve your issue as soon as possible.

Assuring you of our best service always.

Appreciate your patience.

Team babyshop.com

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