Subject: English Language Test - sunny jhamb
From: sunny jhamb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:57:54 -0400

| | Foreign Language Screening Test

Name | sunny jhamb    /  (91) 7678150148    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject-Sorry! for the delay.

Dear Customer,                             3.4.21

Greetings!from Baby shop.com.

With reference to your complaint for order no-34568 which has not been delivered on time due to some internal misunderstanding with the courier company.

We respect your time and patience and assure you for the speedy delivery of your product to the earliest.

Thank you

Sunny Jamb

Customer care executive.

Happy shopping at Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject-Sorry! For the Damaged product.

Dear Customer,                             3.4.21

Greetings! from Baby shop.com.

With reference to your complaint for order no 35678 has been received on 2.4.21.

Our team has sent the executive who will pick the damaged product and replace with new one.

We on behalf of Baby shop.com apologise for the inconvenience caused by us and assure you for the intact products and timely services through us next time.

Thank you

Sunny Jamb

Customer Care Executive

Happy shopping at Baby shop.com.

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